Need to return an item? We want you to be satisfied, and we know that sometimes returning or exchanging an item is necessary. Please click on any of the following headings for more information on how to exchange or return your purchase.
Please fill out our Return Form.
Clothing & Gifts
Size exchanges on clothes cannot be made after the garment has been washed. You may refund or exchange with an original receipt providing the item is in like-new condition.
As the official store of the University of Missouri, we guarantee you will get the right books for your classes. If you purchase the wrong book, we will gladly give you a refund up to 14 days from the start of the semester, with your original receipt. Textbook purchases may be refunded with an original receipt within two weeks of the start of classes for the Fall and Spring semesters and within one week for Summer sessions.
- Books must be returned in the condition they were purchased to receive full credit.
- The last day for refunds for each semester will be printed on your receipt.
- Textbooks purchased during the last week of classes or during exams may be sold back under the Sellback policy.
- Course packs, study guides and exam reviews are generally non-refundable.
For self-paced courses we will gladly give you a refund up to 14 days from your purchase or drop date. Your purchase date will be shown on your receipt.
Note: Books must be returned in the condition they were purchased to receive full credit.
If you would like to sellback your textbooks, please fill out the Sellback Form. You will receive an email with directions. You may also stop by the Textbook Desk located in the lower level of The Mizzou Store at any time to sell back your books.
Special restrictions may apply to hardware, software, electronics and music due to specific manufacturer conditions or warranties.
Please send the item back to us within 30 days and we’ll refund your money.
Send all original packaging and paperwork, including your packing slip. Fill out the form at TheMizzouStore.com/Returns.
In-person or at store
Return Form Refunds are credited back to the customer in the manner of payment.